1. What is the Dementia Friendly Dining Program?

It’s a specialized training and certification designed to help restaurants create a welcoming, supportive environment for guests living with dementia. The training covers best practices in communication, service, and environmental adjustments to enhance the dining experience.

2. Why Should Our Restaurant Participate?

• Inclusive Service: Show your commitment to providing excellent hospitality for all customers, including those with dementia.

• Community Recognition: Stand out as a socially responsible business; once certified, you’ll receive a window cling and be listed on our website.

• Staff Development: Equip your team with effective communication techniques and empathy skills that benefit every diner, not just those with dementia.

3. What Does the Training Involve?

• Self-Paced Modules: Complete at your staff’s convenience on any device—computer, tablet, or smartphone.

• Practical Topics: Communication strategies, menu guidance, creating a calm environment, working with families or care partners, and handling challenging moments.

• Interactive & Engaging: Videos, case studies, and role-playing scenarios (depending on the course format).

4. How Long Does It Take to Complete?

Training duration varies, but most participants can finish in about 20 - 25 minutes. Staff can pause and resume to fit around their shifts.

5. Is There a Cost?

• Program Fee: The program is completely free of charge.

• What’s Included: Access to all training materials, downloadable resources, and ongoing support.

6. What Are the Certification Requirements?

• 50% Serving Staff Completion: At least half of your serving staff must complete the training.

• Verification Form: You’ll fill out a quick online form confirming how many servers you employ and how many have passed the training.

• Maintaining Certification: You will agree to train new serving staff as they are hired.

7. What Do We Get Once We’re Certified?

• Window Cling: A visible decal to display at your entrance, showing patrons you’re a Dementia Friendly Dining location.

• Website Listing: Your restaurant will be listed on our website as a recognized dementia-friendly establishment.

• Community Trust: Strengthen your relationship with local families, advocacy groups, and the broader community.

8. Can the Training Be Done Individually or in Groups?

• Individual Access: Each staff member can log in at their convenience and track their progress.

• Group Session: If you prefer a single group session, you can project the course materials or videos. However, each participant still needs to confirm completion by taking the quiz.

9. Do We Need Special Technology to Access the Training?

• Minimal Requirements: Any device with an internet connection (desktop, laptop, tablet, or smartphone).

• Browser Compatibility: Google Chrome, Firefox, Safari, or Microsoft Edge usually work best.

• Technical Support: If you encounter issues, reach out to heather@kldfoundation.org for assistance.

10. How Do We Get Started?

• Register Online: Click here to go to the registration page.

• Receive Confirmation: You’ll get a welcome email with access links and next steps.

• Begin Training: Share the training link with your staff and encourage them to complete it by the target date.

11. What If We Have More Questions or Need Support?

• Contact Us: We’re here to help! Email us at heather@kldfoundation.org or call 765 409-6728.

• Additional Resources: Check out our Resources Page , where you can download quick reference guides, FAQs, and more.

12. What if Not All Staff Members Complete the Training at Once?

• Rolling Completion: Staff can train on a rolling basis. Once 50% or more have completed it, submit the verification form to receive certification. You can continue training additional staff whenever it fits your schedule.

Still Have Questions?

Please don’t hesitate to reach out! We’re thrilled you’re considering becoming a Dementia Friendly Dining restaurant and look forward to supporting you every step of the way!

Email: Heather@kldfoundation.org or call or text (765) 409-6728